Frequently Asked Questions  
Background Information

1.What is a domain name?
2.What is a Top Level Domain?
3.What top level domains (TLD) does Smart-Register.com offer for registration?
4. How much does registering a domain name cost?

Registering Domain Names

1. How do I register a domain name with Smart-Register.com?
2. What do I need in order to register a domain name?
3. How long does the registration take?
4. Is it possible for another person to register my domain name after I have registered it?
5. What method of payment does Smart-Register.com accept?
6. Do I own the domain I registered?
7. Can I transfer domains to you from other registrars?

Managing Domain Names

1 What is Domain Manager?
2. Can I edit my domain name and registration period?
3. How long does it take for my information to be updated?
4. How do I change my Domain Name Servers (DNS) information listed as authoritative for my domain name?
5. How can my hosting company update my domain information?
6. Can I sell or transfer ownership of my domain?
7. I have forgotten my password (and/or username), how can I get it?
8. My domains are not under one profile. How can I put them together?
9. All my domains are under one profile. How can I put a domain under a separate profile?

Other General Information

1. What if my desired name is the same as a trademarked name?
2. What is WHOIS?
3. I received a confirmation that my domain registration had been processed but when I do a WHOIS, it says that my domain is available. What happened?
4. How much Web space do I get?

Background Information

What is a domain name?
A domain name is a unique alpha-numeric name used to identify a particular computer (i.e. web server or mail server) on the Internet. It allows ordinary users connected to the Internet to find web sites and send e-mail to addresses with familiar names such as yourname.com; without having to memorize the numeric addresses that actually locate the computers or servers on the Internet.

What is a Top Level Domain?
A top level domain (TLD) is the suffix that is attached to the end of a domain name. For example, in the domain name yourname.com, .com is the TLD.

What top level domains (TLD) does Smart-Register.com offer for registration?
Smart-Register.com provides the registration service for the .com, .net and .org domains.

How much does registering a domain name cost?
The cost of registering a domain name is only HKD$ 150 per year. You may select a registration period ranging from 1 to 10 years. There are no other fees, no NIC fees, no setup fees and no domain parking fees.

Registering Domain Names

How do I register a domain name with Smart-Register.com?
Step 1. Check for domain name availability. During this step, you will perform a WHOIS query to determine if the domain name you wish to register is available.
Step 2. Confirm intention to register. During this step, confirm that you wish to register the domain name you have chosen.
Step 3.Fill in contact information. During this step you will create a user name and password profile; which is used to identify your account in Smart-Register.com systems. If you are an existing user, you should enter the user name and password you have created to identify your account. However, you may have more than one profile¦ to manage your domain names registered. You must provide administrative and organizational information to associate with your domain name registration.
Step 4. Review the information for accuracy.
Step 5.  Enter payment information and submit your request. During this step you must enter your credit card billing information and submit the registration for processing. If your credit card is accepted, you will receive a confirmation screen.

What do I need in order to register a domain name?
To register a domain name with Smart-Register.com, you only need to specify the contact information and credit card billing information associated with your domain name. You do not need to specify a NIC handle, DNS server information or an IP Address; Smart-Register.com will supply default DNS and IP information for your domain name during the registration process, which can be edited at any time after the registration is complete.

How long does the registration take?
It is instant. Your registration will be completed online. As soon as you submit and receive the "successful" message it is ready. Confirmation e-mail is also sent right away. However, it may take 24-72 hours (standard Internet propagation time) until they are accessible.

Is it possible for another person to register my domain name after I have registered it?
Availability of .com, .net and .org domain name is verified by all accredited registrars through the SRS (Shared Registration System), a universal database of available .com, .net and .org domain names. This system prevents a domain name that is successfully registered through Smart-Register.com from being registered through another name registration site.

What method of payment does Smart-Register.com accept?
A valid Visa and MasterCard is currently the only means of payment accepted.

Do I own the domain I registered?
Yes. It is yours to sell, keep and do whatever you like as long as you maintain the yearly registration fees.

Can I transfer domains to you from other registrars?
Currently we are processing only new registrations. But our transfer module will be completed very soon and you will be able to renew your domain names at our rates by transferring them to us. Transfer module will be announced as soon as it becomes ready.

Managing Domain Names

What is Domain Manager?
It is a web-based interface that enables you to login and access to your registered domain information real-time for maintenance, update, and editing purposes. With our Domain Manager, in case of a change in any of the registration information, you don't have to update every single domain's data one by one. With one login and one click, you will be able to update all your domains at once. You can divide your domains into groups as well, by using different profiles for each group. When you are registering a new domain, if you choose the "use existing profile" option this domain will be in the same group as the profile used.

Can I edit my domain name and registration period?
No. Once your registration is completed, your domain name and registration period is sent to the root servers of InterNIC. After that, the domain name itself and the registration period cannot be changed.

How long does it take for my information to be updated?
Once you modify your domain information, it is instantly updated on our server. However, it may take 24-72 hours (standard Internet propagation time) for root servers of InterNIC to reflect the updates.

How do I change my Domain Name Servers (DNS) information listed as authoritative for my domain name?
Login to Domain Manager program using your domain name, username and password. Click on the "Name Servers" link at the top. In the next screen type the new name servers in place of existing primary and secondary name servers. You should type only the names, not the IP numbers. Make sure you do not have spaces at the beginning or end of the name. Click "Save Configuration" and the system will automatically find the IP numbers and update your record.

How can my hosting company update my domain information?
You will need to set-up your hosting company as a sub-user in the domain management area. You will be able to assign them a password and specify which information they are allowed to modify.

Can I sell or transfer ownership of my domain?
Yes. You can login to Domain Manager and change all contact information to the new owner. Then provide the new owner with the username and password, and tell him to change the password. Please note that this does not work if you are keeping multiple domains under one profile. First you should separate that particular domain's profile using "Manage Profile" and then "Change Profile of Domain" options under Domain Manager. It is also advised that in selling domain names you protect yourself with written documentation to avoid possible legal disputes.

I have forgotten my password (and/or username), what can I do?
Email domainhelp@Smart-Domain.com with your request including your domain name or order ID. Your Username and Password will be sent to the admin contact e-mail address. That is an important reason to have a valid admin contact e-mail address entered during the registration.

My domains are not under one profile. How can I put them together?
Using Domain Manager, click on "Manage Profile" and then "Change Profile of Domain". In the next screen type the username and password of the profile to which you are trying to move this domain. Mark the "Move to existing profile" box and type one of the domain names of the profile to which you are trying to move this domain. Click "Change Profile".

All my domains are under one profile. How can I put a domain under a separate profile?
Using Domain Manager, click on "Manage Profile" and then "Change Profile of Domain". In the next screen type a new username and password for the new profile you are creating. Click "Change Profile".

Other General Information

What if my desired name is the same as a trademarked name?
Generally, if you've registered the name in good faith, it's not a name belonging to an internationally known company, and you can show that you have a legitimate reason to use that name then you are likely to be able to keep that name. That may not be the case if it can be shown that you purchased the name for the express purpose of re-selling it to a company with a legitimate claim to the name. Please see the Uniform Dispute Resolution Policy for details.

What is WHOIS?
WHOIS is a tool to retrieve the registration information of a domain name, including the registrant's name, contact information, and record creation date.

I received a confirmation that my domain registration had been processed but when I do a WHOIS, it says that my domain is available. What happened?
If you use our WHOIS utility you will not encounter this problem because our database is updated immediately. Network Solutions database is usually updated once a day, but sometimes it takes two or three days. In other WHOIS searches, until their database is updated, your domain will show as not being registered. However it is registered, and can not be reserved by another person. To make sure your domain is registered, use our WHOIS utility.

How much Web space do I get?
Smart-Register.com is a virtual domain name parking site. We do not support any Web space on our servers.

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Smart-Register.com is a trade name of Smart-Domain Ltd.
Smart-Domain Ltd. has no liability for any content or goods on the Smart-Domain site or the Internet, except as set forth in the terms and conditions, uniform dispute resolutions policy and registration agreement.